The 10 best WhatsApp customer service platforms in 2026

Which is the best WhatsApp customer service platform in 2026?

The 10 options, one by one

1. 1. CertuAI

   Start US$ 75 per month.

   What it is

   AI agent that answers on WhatsApp 24 hours a day, on the number the business already uses, through Meta's official API or by scanning a code on the screen. You explain in a conversation what the business does, that becomes the Brain (the company's knowledge base), and the customer notebook fills itself in behind the scenes, with automatic follow-up for people who stopped replying.

   Who it is for

   A small business that wants WhatsApp answered on its own today, with nobody building a flow first, with up to five team members on the same dashboard on the entry plan.

   Where it falls short

   It is not a large-operation platform with a contract, an account team and custom integration. Answering phone calls is an add-on at R$ 200 (Brazilian reais) per month.

   Price published on CertuAI plans and prices, checked on Sep 24, 2026.

2. 2. Blip

   Blip Go Essencial R$ 389 per month, with a 15-day trial without a card, unlimited conversations and 100 broadcasts (bulk messages) per month. Each extra broadcast costs R$ 0.69. The higher plans, Plus, Super and Enterprise, are on another page of the same site and do not publish a monthly fee: only the price of the conversation and of the extra agent.

   What it is

   Brazilian conversation platform for companies, with plans that range from small business to large operations. Blip Go is the entry point for smaller businesses, and according to the company's website in September 2026 it includes an AI agent that leads the sale 24 hours a day, a card-board pipeline and an official connection to Meta.

   Who it is for

   A business that wants to start with AI on the entry plan and maybe grow into a large-company platform later.

   Where it falls short

   Only the entry tier has a monthly fee on the storefront: from Plus up, the price comes by quote. The Blip Go page does not say how many agents the plan includes.

   Price published at https://www.blip.ai/blip-go/, checked on Sep 24, 2026. Side-by-side comparison with CertuAI.

3. 3. Zenvia

   Starter R$ 0 (1 user, built for bulk messaging), Specialist R$ 600 (10 users, with generative AI), Expert R$ 1,800 and Professional R$ 3,900 per month. On top come the channel package, from R$ 100 per month, and an activation fee in the first month: R$ 649 to turn on WhatsApp on Starter and Specialist, R$ 1,999 on Expert and R$ 3,999 on Professional.

   What it is

   Broad customer relationship platform, with WhatsApp through the official API, SMS and email, strong in sending at scale. Generative AI comes in from the Specialist plan.

   Who it is for

   A company that sends communications in large volume and needs several channels under the same contract.

   Where it falls short

   The plan that works for real customer service starts at R$ 600, and the channel package and the activation fee are added on top.

   Price published at https://www.zenvia.com/precos/, checked on Sep 24, 2026. Side-by-side comparison with CertuAI.

4. 4. JivoChat

   Free plan with 5 operators, which does not list WhatsApp among its integrations. Basic R$ 63, Professional R$ 126 and Enterprise R$ 238 per operator per month on the annual plan. The WhatsApp module costs R$ 175 per month separately, on annual, and the AI Agent adds R$ 343 per month.

   What it is

   Website chat tool, with a chat window on the page, a desktop and mobile app, and links to WhatsApp, Instagram, Facebook and Telegram.

   Who it is for

   An online store that wants to talk to people on the site right now and also receive WhatsApp on the same screen.

   Where it falls short

   It was born for chat inside the website. WhatsApp and AI are paid modules on top, and the plan is billed per operator.

   Price published at https://www.jivochat.com.br/precos/, checked on Sep 24, 2026. Side-by-side comparison with CertuAI.

5. 5. RD Station Conversas

   Basic R$ 989 per month on the annual plan or R$ 1,099 monthly, for up to 500 customers served per month, 1 number and unlimited users. Pro R$ 2,699 on annual or R$ 2,999 monthly, for up to 3,000. Advanced on request. WhatsApp messages come out of a separate credit wallet, with a minimum top-up of R$ 300 per year, and setup is charged.

   What it is

   The former Tallos, now part of RD Station and an official Meta partner. It brings WhatsApp, Instagram, Messenger, Telegram and email into one inbox, with bots, agents and a link to RD Station's marketing and customer list.

   Who it is for

   A company that already uses RD Station for marketing and wants customer service under one roof, with a large team.

   Where it falls short

   It is the most expensive on this list among those that publish a price, and the plan has a cap on customers served per month, with the excess billed on the next invoice.

   Price published at https://rdstation.com/planos/tallos/, checked on Sep 24, 2026. Side-by-side comparison with CertuAI.

6. 6. Digisac

   Price on request

   What it is

   Brazilian multichannel customer service platform that brings together WhatsApp through the official API, Instagram, Telegram and website chat in a single dashboard, focused on organizing team customer service. The site offers a 7-day free trial.

   Who it is for

   A company with several people answering the same number, that wants queue, department and history organized.

   Where it falls short

   It is a platform for customer service by people, with automation on top, and not an AI agent. The price is custom-built, so you only know what it costs after talking to sales.

   Digisac's website has no pricing page: the old plans address returns page not found. The only price on the site is in a blog article by the company itself, from May 22, 2025, which mentions a starting price from R$ 197 and says the price is custom-built for each customer. CertuAI does not publish a number from more than a year ago as if it were today's. Ask for a quote. Side-by-side comparison with CertuAI.

7. 7. SocialHub

   Essencial R$ 299 per month, with 3 users, 1 channel and 2,500 credits per month. Pro R$ 499, with 5 users and 3 channels, and Business R$ 899, with 10 users. Monthly billing, no lock-in. The checkout lists an AI chatbot on all plans, but the page's own questions only mention AI from Pro.

   What it is

   Brazilian platform that brings together customer service and a customer notebook on WhatsApp, through the official API or by scanning a code, with a flow chatbot, several agents on the same number, a sales pipeline and email sending. No lock-in.

   Who it is for

   A small business that wants customer service, pipeline and email in the same tool, with 3 people on the entry plan.

   Where it falls short

   The bot is made of flows you assemble. The page does not say how many answers the AI gives with Essencial's 2,500 credits, and the page's own questions only mention AI from Pro. Confirm in writing what is included in the entry plan.

   Price published at https://www.socialhub.pro/precos/, checked on Sep 24, 2026. Side-by-side comparison with CertuAI.

8. 8. wChat

   Starter R$ 597 per month for up to 5 agents, with a flow chatbot. Pro R$ 997 per month for up to 10, where the AI chatbot comes in. The custom AI agent is on Enterprise, by quote. If the number uses the official API, Meta charges for the messages directly to you, separately. There is no free plan: what exists is a free demo.

   What it is

   Brazilian WhatsApp customer service platform for teams: several agents on the same number, card board, queues by department, quick replies and reports.

   Who it is for

   A company that already has five or more people answering and wants queues by department and a board to track who answers what.

   Where it falls short

   The entry tier is high for someone who answers alone, and the AI chatbot only appears on the higher plan.

   Price published at https://wchat.com.br/, checked on Sep 24, 2026. Side-by-side comparison with CertuAI.

9. 9. Umbler Talk

   Essencial R$ 99.90, Impulso R$ 149.90 and Escala R$ 219.90 per agent per month on the annual plan (R$ 124.88, R$ 187.38 and R$ 274.88 on quarterly). Essencial requires at least 2 agents and the other two, 3. It has a free trial.

   What it is

   Brazilian shared inbox through the official WhatsApp API, for several agents on the same number, with a pipeline-style customer list, visual chatbot and AI agents with a knowledge base already on the entry plan.

   Who it is for

   Store or office with two or three people sharing the same number, that wants AI helping with customer service.

   Where it falls short

   It charges per agent and with a minimum number of agents, so the bill goes up with each person. The lowest price is on the annual plan.

   Price published at https://a.umbler.com/br/talk/, checked on Sep 24, 2026. Side-by-side comparison with CertuAI.

10. 10. Poli Digital

    Entrada R$ 369.90 per month with 3 users, Inicial R$ 849.90 with 7, Expansão R$ 1,399.90 with 12 and Ilimitado by quote. Extra user from R$ 109.90 to R$ 129.90 per month, depending on the plan. Setup and configuration fee from R$ 1,197.90, which was 50% off in a promotion on the day of the check.

    What it is

    Brazilian WhatsApp customer service platform through the official API, with Instagram, Messenger, website chat, chatbot, a sales and payments module and guided implementation.

    Who it is for

    A company that prefers to be guided by someone during implementation instead of configuring it alone.

    Where it falls short

    It has a setup fee on top of the monthly fee, and messages follow Meta's price list, billed separately.

    Price published at https://www.poli.digital/planos, checked on Sep 24, 2026. Side-by-side comparison with CertuAI.

How CertuAI built this list

The rule was short: only companies that serve small businesses in Brazil, have a page in Portuguese and publish something that can be checked. The names came from the 61 comparison entries CertuAI already maintains at /comparar, not from a search done on the spot.

A third party's price only goes in with the address of the company's own pricing page and the date CertuAI opened that page. In this list, all ten were checked again on the same day, September 24, 2026, on each company's website. CertuAI does not estimate prices, does not convert currency in its head and does not repeat a number it heard from a salesperson. Those that do not publish appear as price on request, and the entry says so plainly.

When two checks disagree, CertuAI does not pick one. That is what happened with Umbler Talk in September: R$ 69 per month for 2 agents on August 12, 2026 and R$ 99.90 per agent on September 7. While the doubt existed, the list said price on request. The September 24 check settled it: their page shows R$ 99.90 per agent on the annual plan and R$ 124.88 on the quarterly plan, the same amount as on September 7, and the price came back with an address and date.

CertuAI's price comes from /planos, which is the same amount billing uses. There is no storefront price different from the price charged.

Prices change. If you are reading this months later, open the address under each entry before deciding anything.

Other names that show up in this search

In the top Google positions for this search, SleekFlow, Respond.io, WATI, Zendesk, Octadesk, Huggy, Kommo, ChatGuru, ChatPro and Chatsac also appear, often in lists written by the companies themselves, with their own brand in first place. This list was also written by someone who is on it, and says so up top.

These have a side-by-side entry with CertuAI and did not fit in the ten rows of this list: SleekFlow, Respond.io, WATI, Zendesk, Octadesk, Huggy, Kommo, ChatGuru, ChatPro, Callbell and BotConversa. Their prices were not rechecked on September 24, 2026, so open each one's pricing page before deciding.

Chatsac does not have an entry at CertuAI and its price was not checked, so it did not make the list.

How to choose a WhatsApp customer service platform: 7 questions

Before looking at price, answer these seven questions. They eliminate half the list in five minutes.

1. Does it use Meta's official API? An API is the door that Meta, the owner of WhatsApp, opens so that a company's system can connect to WhatsApp. It is the path that Meta itself maintains for businesses. Of the ten in this list, nine sites say they use the official API or are official Meta partners; JivoChat does not say so on its pricing page. Some also connect by scanning a code on the screen, which is faster to start.

2. Who answers the customer: a flow, an AI or a person? A flow is the menu of options that someone designs beforehand. AI reads what the person wrote and answers. A team platform organizes people answering. Knowing which of the three you want changes the whole list.

3. How does it charge? Per agent (Umbler Talk, JivoChat), per team tier (wChat, Poli Digital), per customers served in the month (RD Station Conversas), per account with included users (CertuAI, Blip Go, SocialHub, Zenvia) or custom (Digisac). The same team costs very differently in each model.

4. What comes extra? WhatsApp module (JivoChat), AI module (JivoChat), channel package and activation (Zenvia), implementation (Poli Digital, RD Station Conversas, Zenvia), message wallet (RD Station Conversas) and what Meta charges per template message. Ask with those words whether the advertised price already includes each one.

5. How many people will be answering six months from now? With one person, the per-agent price looks lowest. When the third and fourth come in, it multiplies. Do the math with the team you will have, not the one you have today.

6. Can you try it before paying? Blip Go gives 15 days without a card, Digisac 7 days, JivoChat 14 days on the Profissional and Empresarial plans, and Umbler Talk and Poli Digital have a free trial. wChat offers a demo. Test with a deliberately tricky question, written the way your customer writes.

7. Does the conversation become a contact on its own? If each person who reaches out does not become a record with a name, history and next task, someone on the team will do it by hand. Check whether the customer notebook comes included or is another product.

What a team of 3 people pays per month

The math below uses only the price each company publishes on its own site, checked on September 24, 2026, for 3 people answering the same number. It does not include what Meta charges per message, which shows up on almost all of them and is explained in the next section.

CertuAI: US$ 75 per month on Start, which already includes up to 5 people.

SocialHub: R$ 299 per month on Essencial, which has 3 users.

Umbler Talk: R$ 299.70 per month on the annual Essencial (3 times R$ 99.90), or R$ 374.64 on the quarterly plan.

JivoChat: R$ 364 per month on the annual Básico: 3 operators at R$ 63 plus R$ 175 for the WhatsApp module. With the AI Agent, another R$ 343.

Poli Digital: R$ 369.90 per month on Entrada, which has 3 users, plus the setup fee from R$ 1,197.90, paid once.

Blip: R$ 389 per month on Blip Go Essencial. The page does not say how many agents are included, so ask.

wChat: R$ 597 per month on Starter, which goes up to 5 agents.

Zenvia: R$ 600 per month on Specialist, which has 10 users, plus the channel package from R$ 100 per month and R$ 649 for WhatsApp activation in the first month. The R$ 0 Starter has only 1 user.

RD Station Conversas: R$ 989 per month on annual Basic or R$ 1,099 on monthly, with unlimited users, plus the message wallet of at least R$ 300 per year.

Digisac: no published price. Only with a quote.

What Meta charges on the side

Almost every platform makes clear that its monthly fee is one thing and what Meta charges for the message is another. According to Meta's pricing page for developers, read again on October 1, 2026, the charging works like this:

Meta charges for each template message delivered. A template is the ready-made message, approved by Meta, that the company uses to start a conversation: a reminder, an order notice, a promotion.

Replying to someone who wrote first stopped being free on October 1, 2026. When the customer sends a message, a 24-hour window opens. Until September 30, replies inside it were not charged. Since October 1, Meta charges each reply at the country's utility message price, and each number has a thousand free replies per month, which do not roll over to the next month. Utility templates (such as an order notice) sent inside the window are also charged again.

Marketing messages are always charged, inside or outside the window. The amount changes with the template type and the country of the recipient's number.

In practice: if your use is replying to people who reach out, the first thousand replies of the month for each number cost nothing, and the following ones go at the utility price. If you plan to send a promotion to the whole list, ask the platform how much each broadcast costs and who pays Meta. On Blip Go, for example, each broadcast above the plan's 100 costs R$ 0.69, according to the company's website in September 2026. In the free app the logic is similar: the WhatsApp Business broadcast list is now paid when it becomes a commercial broadcast.

Automatic customer service is not the same as a menu bot

A good part of the tools call a menu of options automatic: type 1 for a quote, 2 for delivery, 3 to talk to an agent. That solves the first question and gets stuck on the second, because the customer writes the way they write and the menu does not understand.

The other path is the AI agent: it reads the message the way the person wrote it, looks for the answer in what the business has already told it and replies. There is no menu, no designed flow, and the second question is answered the same as the first.

In September 2026, three of the ten in this list include AI already on the entry plan: CertuAI, Blip Go and Umbler Talk. Zenvia and wChat have AI from the second plan, at SocialHub the checkout lists AI on all plans but the page's questions only mention it from Pro, JivoChat sells it as a separate module, and RD Station Conversas and Poli Digital list AI among the features. Both things appear on the companies' sites with the same word, “automatic”. When choosing, ask for a demo and send a deliberately tricky question. That is where the difference shows.

Only one of the ten does not say what it costs

Nine of the ten publish a price you can verify: CertuAI, Blip, Zenvia, JivoChat, RD Station Conversas, SocialHub, wChat, Umbler Talk and Poli Digital. On September 7, 2026 there were only seven: Umbler Talk had two checks that did not match and Poli Digital published only the extra user price. At the September 24 check, both showed the plan with a price.

Digisac is the only one that still has no pricing page. That does not make it worse. It only changes your time math: a platform without a price is a sales conversation before you can compare. If your time is short, start with those that publish.

One caution about those that publish: the price that counts is the one on the payment page, which is what goes into the contract. At SocialHub, for example, the checkout starts at R$ 299, not at the lower amounts that still circulate in old lists. Ask before signing up.

Frequently asked questions

Where to go next

Want to try before you choose?

You connect the number the business already uses, tell it in a conversation what the company does, and the agent starts answering. No lock-in contract and no fee to start.