Answers customers, sells and gives you your time back
WhatsApp chatbot for taxi and executive transfer in Brazil, with your business's Brain
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI's customer service database, aggregated numbers only, no conversation read by a person; no imported history, no test contacts and without CertuAI's own sales chats. July 30 to September 30, 2026, measured on Oct 9, 2026. Method and table by line of business in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
The request for a transfer to the airport at five in the morning arrives at eleven at night, or in the middle of a ride. The agent answers right away, gives the fixed price for the route and notes date, time, address, luggage and flight so dispatch can confirm the car.
See the AI agent demos.
What is the best WhatsApp chatbot for taxi and executive transfer in Brazil?
The best WhatsApp chatbot for taxi and executive transfer in Brazil is the one that answers on the number the company already uses, with the business rules written by you. An AI agent on WhatsApp for taxi and executive transfer is an automatic assistant that answers while the driver is driving: it gives the routes and fixed prices the company set up, asks for date, time, origin, destination, passengers, luggage and flight number, and logs the booking request for dispatch to confirm the car.
Summary in 7 facts
- The request for a transfer to the airport at five in the morning arrives at eleven at night, or in the middle of a ride.
- The agent answers right away, gives the fixed price for the route and notes date, time, address, luggage and flight so dispatch can confirm the car.
- See the AI agent demos.
- The best WhatsApp chatbot for taxi and executive transfer in Brazil is the one that answers on the number the company already uses, with the business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday company situations before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes at the company with an AI agent?
What changes is who answers first: the message no longer waits for you and gets answered right away. These are four everyday company situations before and after the CertuAI agent.
TodayPassenger asks the price, waits twenty minutes and calls another car
With CertuAIThe agent answers right away with the fixed price for the route
TodayBooking noted in a voice message that nobody can find the day before
With CertuAIEvery request stays in the CRM with date, time, address and flight
TodayFinding out at pickup that it's five people and six bags
With CertuAIThe agent asks about passengers and luggage before dispatch picks the car
TodayHotels and agencies ask for a quote and never hear back
With CertuAIThe request becomes a deal in the CRM and gets automatic follow-up
What does a conversation handled by the AI look like?
Example conversation
Company AI agent
Customer: How much from the airport to downtown?
AI agent: That route has a fixed price: your price. What are the date, time and flight number?
Customer: If the flight is delayed, does the driver wait?
AI agent: The waiting time is what you set up.
Which is the better choice for taxi and executive transfer: an AI agent or manual customer service?
The agent wins at repetitive tasks, and people keep winning at what takes judgment. With manual service, someone at the company has to stop what they're doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Request that arrives while the driver is behind the wheel | Read at the next red light or only at the end of the ride | Answered right away, with all the booking details asked |
| Price from the airport to downtown | Typed from memory, differing from one driver to another | Given from the fixed-route table you set up |
| Route that is not in the table | Becomes a guessed price so as not to lose the passenger | The agent doesn't make up a price, notes the route and calls dispatch |
| Booking for the early hours of the next day | The flight number or the number of bags is missing | Date, time, address, passengers, luggage and flight arrive together |
| Company that asked for a transfer proposal for an event | Gets forgotten after the first quote | Becomes a deal in the CRM, with automatic follow-up |
What does the WhatsApp agent do for taxi and executive transfer?
It takes over the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers passengers your way, with your rules.
Routes and fixed prices
Airport, bus station, hotels and neighboring cities, with the price you set for each leg.
Booking details
Date, time, pickup address, destination, number of passengers, luggage and flight number.
Service rules
Waiting time, child seat, pet, toll and payment methods, as you wrote them.
Handoff to dispatch
The finished request goes to whoever assigns the cars, who confirms driver and vehicle with the passenger.
What questions do passengers send on WhatsApp?
They're always the same questions, and the agent answers each one on its own. These everyday company messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the company?
In three steps, on the same day. No installation, no code and no changing the number passengers already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
The agent answers
It answers right away, schedules, follows up, and records each contact in the included CRM. You take over any conversation whenever you want.
How much does an AI agent on WhatsApp for taxi and executive transfer cost?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working at your company.
Create my agentWhat needs to be ready before turning the agent on at the company?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The fixed-route table with prices, and whether the price changes in the early hours, on Sundays or on holidays
- The available vehicles, with seats and how many bags fit in each
- The waiting rule: how long the driver waits and what happens when the flight is delayed
- Accepted payment methods and whether you issue an invoice (nota fiscal) to companies
- How far in advance a booking must be made to be accepted
Whether the agent already confirms bookings on the fixed routes or whether every booking waits for dispatch to confirm.
The most common mistake: Letting the agent accept a ride for right now. It doesn't know which car is free or how far away it is, and a promised car that doesn't show up costs you the passenger and the review.
Frequently asked questions about taxi and executive transfer
Does the agent calculate the price of any ride?
No. It gives only the routes you put in the table. Outside the table, it notes origin and destination and passes it to dispatch to set the price. It does not calculate distance from a map.
Does it confirm the booking on its own?
You decide. The safest default is for the agent to log the full request and for dispatch to confirm the car, because only dispatch knows who is free at that time.
Can the passenger find out where the car is?
Not through the agent. It does not track the vehicle's position. When the passenger asks whether the driver is arriving, the conversation goes to dispatch or to the driver.
Does it work for a driver who works alone?
Yes, and that is where it helps most. Someone who is driving can't type. The agent answers, logs the booking, and you confirm when you stop.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Takes ride or transfer requests with date, time, route, luggage and flight while the driver is driving. Every booking becomes a contact and a task in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent