Answers customers, sells and gives you your time back
A WhatsApp chatbot for water distributors in Brazil that answers on its own
What CertuAI measured on the WhatsApp of 67 businesses
Across the 67 businesses that answer with CertuAI's AI, 32.5% of the 122,720 customer messages arrived outside Monday to Friday, 8 a.m. to 6 p.m. (July 30 to September 30, 2026). Half of the AI's replies went out within 11.7 seconds, and 9 in 10 within 20.7 seconds (38,908 replies). 34.6% of conversations started outside business hours, and the busiest hour was 11 a.m.
| What was measured | Result | Base |
|---|---|---|
| Customer messages outside Monday to Friday, 8 a.m. to 6 p.m. | 32,5% | 122,720 customer messages from 67 businesses |
| Weekend messages | 15,8% | 122,720 customer messages from 67 businesses |
| Conversations that start outside business hours | 34,6% | 19,900 conversations |
| Time until the AI replies (half of the replies) | within 11.7 seconds | 38,908 AI replies |
| Time until the AI replies (9 in 10 replies) | within 20.7 seconds | 38,908 AI replies |
| Hour of the day with the most customer messages | 11h | 122,720 customer messages from 67 businesses |
Source: CertuAI customer service base, summed numbers only, no conversation read by people; no imported history, no test contacts and without CertuAI's own sales service. July 30 to September 30, 2026, measured on Oct 9, 2026. JP Gás Água e Rações, gas and water, already uses CertuAI to answer customers on WhatsApp. Method and table by industry in the CertuAI WhatsApp Customer Service Index and at certu.com.br/dados.
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
| Alpha RH human resources | 3.082 | 1.666 | 721 | 27,5% | 15,6 s | 52 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
A water order is almost always the same as last week's: two jugs, same brand, same apartment. The agent takes it, confirms whether there is an empty container to exchange, gives the delivery window and leaves everything in writing for the delivery driver.
See the AI agent demos and the CRM with store examples.
What is the best WhatsApp chatbot for water distributors in Brazil?
The best WhatsApp chatbot for water distributors in Brazil is the one that answers on the number the distributor already uses, with business rules written by you. An AI agent on WhatsApp for a water distributor is an automatic assistant that takes the twenty-liter jug order, asks the brand, quantity and whether there is an empty container to exchange, confirms the address and floor in writing, gives the payment methods and delivery window and passes the finished order to the route team.
Summary in 7 facts
- A water order is almost always the same as last week's: two jugs, same brand, same apartment.
- The agent takes it, confirms whether there is an empty container to exchange, gives the delivery window and leaves everything in writing for the delivery driver.
- See the AI agent demos and the CRM with store examples.
- The best WhatsApp chatbot for water distributors in Brazil is the one that answers on the number the distributor already uses, with business rules written by you.
- What changes is who answers first: the message no longer waits for you and is answered right away.
- These are four everyday situations at the distributor before and after the CertuAI agent.
- The agent wins at repetitive tasks, and the person keeps winning at what takes judgment.
By the numbers
| Number | What it means |
|---|---|
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
What changes in the distributor with an AI agent?
What changes is who answers first: the message no longer waits for you and gets an answer right away. These are four everyday situations at the distributor before and after the CertuAI agent.
TodayDelivery driver arrives with two jugs and the customer had only one empty to return
With CertuAIThe number of containers to exchange is confirmed in the conversation, before the route leaves
TodayCustomer orders water and gets a different brand from the one they usually drink
With CertuAIThe agent confirms the usual brand, which is in the contact's history
TodayExpired jug shows up at the exchange and becomes an argument at the door
With CertuAIThe container expiration rule is explained in the conversation, in your words
TodayOffice that used to order every week disappears and nobody notices
With CertuAIThe history stays in the CRM and whoever stopped ordering becomes a task for the team
What does a conversation handled by the AI look like?
Example conversation
Distributor AI agent
Customer: Send two twenty-liter jugs, same brand as always
AI agent: Noted: two twenty-liter jugs, same brand. Can you confirm the street, number and floor?
Customer: Do you go up to the third floor? There's no elevator here
AI agent: About floors with no elevator: what you set up. Delivery goes out in the window of your hours.
Is an AI agent or manual service better for water distributors?
The agent wins at repeated tasks, and the person keeps winning at what takes judgment. With manual service someone at the distributor has to stop what they are doing; with the CertuAI agent the answer goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Order that does not say whether there is an empty jug to exchange | The driver finds out at the door and goes back with the full jug or charges for the container on the spot | The agent asks first and the order goes out with an exchange or a new container |
| Apartment in a building with no elevator | Nobody warns anyone and the delivery delays the rest of the route | Floor and access are written on the contact, with the delivery rule you defined |
| Customer who only drinks one brand | Depends on the memory of whoever answered | The usual brand stays in the history and the agent confirms instead of asking from scratch |
| Business that orders every week | Someone at the office has to remember to send a message | The agreed order is recorded in the CRM and the follow-up becomes a task if the business stops ordering |
| Order on Saturday afternoon | Stays unanswered until Monday, and the customer buys at the supermarket | Received instantly, with the next delivery time you set up |
What does the WhatsApp agent do for water distributors?
It does the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers clients your way, with your rules.
Jug and pack orders
Twenty-liter jug, ten-liter jug, bottle and cup: product, brand and quantity recorded in the conversation.
Container exchange
How many empties the customer has, what happens when they have none, and the expiration rule you wrote.
Address, floor and access
Street, number, building, floor and whether there is an elevator, sent back in writing for the customer to confirm.
Delivery window and payment
The time slot you defined, minimum order by neighborhood, Pix (Brazil's instant payment), card at the door and change.
Service for businesses
Offices, clinics and gyms that order often: the agent records the arrangement and passes it to the team to close the terms.
What questions do clients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday distributor messages no longer depend on you having your phone in hand.
How does the agent start answering customers at the distributor?
In three steps, on the same day. No installation, no code and no changing the number clients already know.
Teach your business
In one conversation, you explain catalog, prices, delivery, warranty, and rules, the way you would to a new employee.
The agent answers
It answers right away, logs every request and quote in the included CRM and follows up with people who went quiet.
How much does an AI agent on WhatsApp cost for water distributors?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business Brain, the CRM, automatic follow-up and AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No contract and no setup fee.
Get started now
Create the agent, connect WhatsApp and see it working in the distributor.
Create my agentWhat needs to be ready before turning on the agent at the distributor?
The agent answers what is written, and nothing beyond that. Have these points defined before you connect WhatsApp.
- The brands and sizes you sell, with the price of each on exchange and on the first purchase with a container
- The exchange rule: the minimum expiration date of the jug you accept and what to do with a container from another brand
- Neighborhoods served, the minimum order for each area and the delivery windows
- Payment methods accepted at the door and the change rule
- How delivery works in a building with no elevator and in a gated condo with a front desk
Whether the agent confirms the delivery window on its own, based on the registered time slots, or whether every order outside business hours waits for your team to confirm.
The most common mistake: Setting up the jug price without saying it only applies on exchange. Someone with no empty container reads the price, orders and finds out the difference at the door, and the delivery comes back with no sale.
Frequently asked questions from water distributors
Does the agent know how many jugs are still in stock or on the truck?
No. It does not track stock or load. The agent takes the complete order, with brand, quantity, exchange and address, and your team decides the order of deliveries and whether it can be fulfilled in that time slot.
Does it recognize people who have ordered before?
Yes, by WhatsApp number. The contact keeps the address, floor and what the person usually orders, and the agent confirms those details instead of asking everything again. Someone who changes numbers starts from scratch.
Can it sell the container to someone who has no jug to exchange?
It states the terms you set up for the first purchase, with the container included, and records that on the order. The price is what you wrote; the agent does not negotiate on its own.
How does it handle a business that wants weekly delivery?
It collects quantity, preferred day, address and who receives, and passes it to your team to agree on price and frequency. The arrangement stays in the CRM, and if the business stops ordering, the follow-up becomes a task.
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Takes the water jug order, confirms the address and container exchange in writing and gives the delivery window. Each customer's history stays in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent