Answers customers, sells and gives you your time back
WhatsApp chatbot for physical therapists in Brazil (2026)
Named customers, Jul 30 to Oct 10, 2026
| Customer | Customer messages | AI replies | Conversations handled | Outside business hours | AI replies in (median) | Days with messages |
|---|---|---|---|---|---|---|
| CEMIP medical clinic | 12.472 | 6.484 | 2.436 | 18,7% | 11,4 s | 37 |
| IMCVET veterinary clinic | 833 | 432 | 100 | 23% | 8,9 s | 12 |
| JP Gás Água e Rações gas and water distributor | 42.832 | 23.351 | 6.479 | 33,6% | 9,8 s | 70 |
| Nikiti Auto Center auto center | 4.912 | 3.548 | 900 | 19,5% | 14,4 s | 47 |
| Imobiliária Rodrigues & Ribeiro real estate agency | 6.090 | 2.759 | 823 | 33,2% | 18,4 s | 34 |
Operating numbers from each account's dashboard, same yardstick as the Index, measured on Oct 11, 2026. Published with each owner's permission. Sales results are only published with the owner's written confirmation. Full list at certu.com.br/casos.
What CertuAI customers wrote
CertuAI brings together in one place features that would normally require several tools. Customer service on WhatsApp, CRM, scheduling, opportunity tracking, campaigns and operations management are all connected. Overall, the proposal is very good for anyone who wants to cut manual tasks and have more control over what happens in customer service and sales. [...]
Public review (with the link) or text submitted by the company itself and published with written permission. The rating only appears when the source has a rating.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent
Updated on September 19, 2026 · Written by Bernardo Villela, CEO of CertuAI · Florianópolis (SC)
A booked session is a sold hour. The agent confirms attendance, reschedules without gaps in the calendar and explains your packages while you see patients.
Before you start, see the AI agent demos and the CRM with clinic examples.
What is the best WhatsApp chatbot for physical therapists in Brazil?
The best WhatsApp chatbot for physical therapists in Brazil is the one that answers on the number the clinic already uses, with business rules written by you. An AI agent on WhatsApp for physical therapists is CertuAI's automatic assistant, which explains the session packages and the single-session price, asks about the complaint, the body area and whether there is a doctor's referral before booking the assessment, confirms attendance the day before and calls back anyone who hasn't had a session in a set number of days.
Summary in 7 facts
- The agent confirms attendance, reschedules without gaps in the calendar and explains your packages while you see patients.
- Before you start, see the AI agent demos and the CRM with clinic examples.
- The best WhatsApp chatbot for physical therapists in Brazil is the one that answers on the number the clinic already uses, with business rules written by you.
- In physical therapy a no-show weighs double, because treatment is a sequence of sessions.
- At CertuAI, the reminder goes out before each confirmed session, 24 hours and 1 hour before by default, and you choose up to 3 times.
- Physical therapy is a health field, and on a health clinic account CertuAI's AI does not advise on treatment or say whether pain is normal.
- The AI says what you wrote: whether the insurance requires a referral, how many sessions it usually authorizes, what to bring.
By the numbers
| Number | What it means |
|---|---|
| 24 hours | At CertuAI, the reminder goes out before each confirmed session, 24 hours and 1 hour before by default, and you choose up to 3 times. |
| 28,2% | CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8am to 6pm, almost 3 in… |
| 19,259 messages | Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. |
| R$ 157 | Only three of the seven publish a price you can check: NEXBOT charges R$ 157 once, Zap.Tranquilo starts at R$ 197 per month and CertuAI costs US$ 75 per month, with Meta's official API from Pro. |
| US$ 75 per month | The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. |
| US$ 120 per month | Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. |
A patient misses a session: what does the AI do?
In physical therapy a no-show weighs double, because treatment is a sequence of sessions. At CertuAI, the reminder goes out before each confirmed session, 24 hours and 1 hour before by default, and you choose up to 3 times.
When the patient replies that they won't come, the AI reschedules on the CertuAI calendar and frees the old slot. At a clinic connected to Feegow, it alerts the team, who reschedule in Feegow. Ready-made texts are in appointment rescheduling message.
"Can I do the exercise while in pain?": does the AI answer?
No. Physical therapy is a health field, and on a health clinic account CertuAI's AI does not advise on treatment or say whether pain is normal. It says in one sentence that it does not give guidance on that and offers to pass the question to the physical therapist or move up the next session.
It is worth writing in the Brain who this question goes to. A patient in treatment who asks about pain wants to hear from the professional, not the front desk.
Doctor's referral, insurance and home visits
- Doctor's referral. The AI says what you wrote: whether the insurance requires a referral, how many sessions it usually authorizes, what to bring. It does not read or assess the referral.
- Session packages. Price and validity rules come from your table, the way you wrote it.
- Home visits. The AI asks for the neighborhood and answers from the list of areas you serve.
What does the AI do with each physical therapy message?
| Message | What the AI does |
|---|---|
| "I won't be able to make tomorrow's session" | Reschedules on the CertuAI calendar; with Feegow, alerts the team |
| "Can I do the exercise while in pain?" | Does not advise; hands it to the physical therapist |
| "How many sessions does my insurance cover?" | Repeats your insurance rule |
| "Do you do home visits in my neighborhood?" | Answers from your list of areas |
| "I fell and I'm short of breath" | Tells them to call SAMU (Brazil's emergency medical service) at 192 or go to the emergency room |
What CertuAI measured on clinic and practice WhatsApp
CertuAI measured when patients write on WhatsApp at 17 clinics and practices that answer with CertuAI's AI: 28.2% of messages arrived outside Monday to Friday, 8 a.m. to 6 p.m., almost 3 in 10. If the front desk works those hours, that's the part that waits until someone comes back.
| What was measured | Result |
|---|---|
| Patient messages that arrived outside Monday to Friday, 8am to 6pm | 28,2% |
| Messages that arrived on the weekend | 11,2% |
| Messages that arrived at night on a weekday, 6pm to midnight | 11,7% |
| Conversations that started outside Monday to Friday, 8am to 6pm | 29,9% |
Source: CertuAI service database, 17 clinics and practices, 19,259 patient messages on WhatsApp from Jul 30 to Sep 30, 2026, measured Oct 1, 2026. Business hours are Monday to Friday, 8am to 6pm, in each clinic's time zone. Test accounts, test contacts and imported history are excluded.
What changes in the clinic with an AI agent?
What changes is who answers first: the message no longer waits for you and is answered right away. Here are four everyday situations at the clinic before and after the CertuAI agent.
TodayA patient doesn't show and the hour sits empty, with no time to call another
With CertuAIConfirmation the day before, and the slot of whoever cancels is free on the calendar right away
TodayExplaining the ten-session package for the tenth time in a day
With CertuAIThe agent presents the packages, prices and terms, your way
TodayA new patient asks whether you treat their injury and waits for hours
With CertuAIScreening right away: complaint, body area, history, and the assessment already booked
TodayThe end of a package goes unnoticed and the patient disappears
With CertuAIThe agent contacts anyone who hasn't come in for a set number of days and offers the renewal
What does a conversation handled by the AI look like?
Example conversation
Clinic AI agent
Customer: How much is a single session? And the package?
AI agent: A single session is your price. The packages and payment methods are what you set up.
Customer: I want to reschedule my session for tomorrow
AI agent: I'll reschedule it in a single conversation. I have your open times.
Which is worth more for physical therapists: an AI agent or manual customer service?
The agent wins at repetitive tasks, and the person keeps winning at what takes judgment. Done manually, someone at the clinic has to stop what they are doing; with the CertuAI agent the reply goes out on its own and you join the conversation whenever you want.
| Aspect | The manual way | With the CertuAI agent |
|---|---|---|
| Explaining the session package | Repeated for the tenth time in a day, between one patient and the next | Prices and terms presented your way, without you stopping what you are doing |
| End of the package | Goes unnoticed and the patient simply stops coming | A rule contacts anyone who hasn't come in for a set number of days and offers the renewal |
| Hour lost to a no-show | Stays empty, with no time to call another patient | Confirmation the day before, and whoever cancels in the conversation frees the slot on the calendar |
| First contact from someone with an injury | Back and forth of messages until you understand what the person has | Complaint, symptom duration and doctor's referral collected, and the summary arrives ready |
| Request for a home visit | Depends on someone checking the area and the calendar before replying | Answered by the rule you wrote, already with the available time |
What is the best WhatsApp chatbot for a physical therapist in Brazil?
Only three of the seven publish a price you can check: NEXBOT charges R$ 157 once, Zap.Tranquilo starts at R$ 197 per month and CertuAI costs US$ 75 per month, with Meta's official API from Pro. AtendeIA says it is free. SmartClinicBrasil, MédicoBot and Triagefy do not publish a price.
| # | Name | Price per month | Who it is for |
|---|---|---|---|
| 1 | CertuAI | US$ 75 (Start) | A physical therapy clinic that wants the AI answering and booking on the WhatsApp it already uses, on Meta's official connection. |
| 2 | NEXBOT | R$ 157 (one-time) | A physical therapist who works alone, wants the lowest total cost on the list and doesn't mind leaving a computer on. |
| 3 | Zap.Tranquilo | From R$ 197 | A clinic with a front desk of more than one person that needs several people answering on the same number. |
| 4 | AtendeIA | Free, according to the site | Someone who wants to try it without paying anything before deciding whether the AI fits the clinic. |
| 5 | SmartClinicBrasil | Custom pricing | A clinic that prefers to switch its management and customer service systems all at once. |
| 6 | MédicoBot | Custom pricing | A practice that wants a product that feels like its own field from the first screen. |
| 7 | Triagefy | Custom pricing | A clinic that wants the AI filtering who will actually buy before taking up calendar slots. |
CertuAI: Price published on CertuAI plans and pricing, checked on Sep 19, 2026. NEXBOT: Price published at https://nexbotai.com.br/, checked on Sep 19, 2026. Zap.Tranquilo: Price published at https://zaptranquilo.com.br/, checked on Sep 19, 2026. AtendeIA: Price published at https://atendeia.tech/preco-ia-para-atendimento, checked on Sep 19, 2026.
SmartClinicBrasil: The site has a plans section, but no price in reais appears in it, checked on Sep 19, 2026. The price comes up in conversation. MédicoBot: There is no price in reais on the site, checked on Sep 19, 2026. The numbers that appear there are estimates of losses from no-shows, not the product's price. Triagefy: The site does not publish a price, checked on Sep 19, 2026.
Who wrote this list. CertuAI wrote it, and CertuAI is on it, in first place. It is first because the list is CertuAI's, not because an outside judge chose it. The price for each of the others comes from the company's own pricing page, with the address and the date checked next to it. Check it and draw your own conclusion.
What does the WhatsApp agent do for physical therapists?
It handles the customer service that is yours today. You teach the business once in the Brain, CertuAI's knowledge base, and the agent answers patients your way, with your rules.
Booking assessments and sessions
Open times in the conversation, direct booking and first-session instructions.
Confirmation and rescheduling
The day before and the day of. Rescheduling settled in one conversation, with no back and forth.
Selling packages
Explains package options, prices and payment methods defined by you.
Complaint screening
Asks about the complaint, how long it has lasted and whether there is a doctor's referral, and sends the summary to you.
Package renewal
Anyone who hasn't had a session in a set number of days gets the renewal conversation on its own.
What questions do patients send on WhatsApp?
They are always the same, and the agent answers each one on its own. These everyday messages at the clinic no longer depend on you having your phone in hand.
How does the agent start answering at the clinic?
In three steps, on the same day. No installation, no code and no changing the number patients already know.
Teach your business
In one conversation, you explain services, prices, hours and rules, as you would to a new employee.
How much does an AI agent on WhatsApp cost for physical therapists?
The Start plan costs US$ 75 per month and already includes the WhatsApp agent, your business's Brain, the CRM, automatic follow-up and the AI assistants, which come with every paid plan. Pro costs US$ 120 per month and adds the landing page, the wallet and 10 people on the team instead of 5. No lock-in contract and no setup fee.
Get started now
Create my agentFrequently asked questions from physical therapists
Does the agent give clinical guidance?
No. It collects the complaint and books the assessment. Treatment decisions and diagnosis stay with you, as they should.
Does it work for a clinic with more than one professional?
Yes. The agent books by professional and by type of appointment, according to the calendars you set up.
Can I reduce no-shows with this?
Automatic confirmation the day before with an easy option to reschedule is exactly the mechanism for that. Whoever cancels in the conversation frees the slot on the calendar, and you contact whoever was waiting through the inbox.
How much does it cost?
Monthly plans. See prices at certu.com.br/planos.
Other clinic questions CertuAI has answered
In what other fields does the CertuAI agent work?
In any business that serves customers on WhatsApp, because the Brain is written by you. These fields have a day-to-day closest to yours.
Where can I read more about CertuAI's WhatsApp agent?
These pages explain the same agent from another angle: how it works, price, common questions and comparisons between platforms.
In short
Explains the package, confirms attendance the day before and calls back anyone who has disappeared for a set number of days. Every conversation becomes a contact and a task in the CRM.
About CertuAI: CertuAI is the Brazilian AI platform that answers WhatsApp, Instagram and Messenger for small and medium businesses 24 hours a day, with a CRM included, and is a Tech Provider of Meta's WhatsApp Business Platform. Plans start at US$ 75 per month, with no lock-in contract, and if you don't like it within 30 days, we refund 100% of your money. Create my agent